Frequently Asked Questions

Everything you need to know about our personalized fashion pieces.

How long does the engraving process take?

Each piece is custom-crafted to order. Please allow 3-5 business days for our artisans to complete your personalized engraving before the item is shipped.

What is your return policy on personalized items?

Because engraved items are custom-made for you, they are final sale and cannot be returned unless there is a manufacturing defect or an error on our part.

Do you offer international shipping?

Yes, we ship our custom jewelry and accessories worldwide. Delivery times vary by location, typically ranging from 7 to 21 business days.

What materials do you use for your jewelry?

We use high-quality materials including 14k gold, 925 sterling silver, and surgical-grade stainless steel to ensure your engravings remain crisp and your skin stays safe.

Can I change my engraving text after placing an order?

We begin processing orders quickly. If you need to make a change, please contact our support team within 2 hours of placing your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.